Common questions, in plain language.
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Do you offer a free on-site survey?
Yes — every institutional inquiry starts with a free on-site survey by a named Project Office member.
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What does the written guarantee cover?
The written guarantee covers specification adherence, installation workmanship, material defects, and substrate preparation under terms specific to each service category.
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How quickly do you respond to inquiries?
Same-day response, Monday through Saturday. A named Project Office member responds personally — never a call centre.
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Where do you operate?
Nationwide across Ghana from our Accra and Tema offices. Multi-property rollouts for institutional clients are managed by the Project Office.
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Why doesn't your pricing appear on the website?
Institutional flooring is specification-led. Each quote is calibrated to substrate, traffic profile, and finish standard — a published price list would mislead.
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How do you source premium materials?
Marble from Italy/Turkey, granite from India/Brazil, hardwood from Europe — sourced by the Project Office to client specification.
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What is the Project Office model?
Six named specialists own every project — operations, specifications, supervision, client services, international counsel.
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Do you provide progress updates during execution?
Yes — you receive milestone updates at: kickoff, mobilisation, 50% complete, QA pass, and handover.
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What is the warranty period?
Varies by service category — 12 to 60 months depending on the system. Specified in the written quote and the warranty document.
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Do you serve French-speaking clients?
Yes — our international counsel, Mrs Chloé Rousseau, handles French and English briefs.
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What certifications do you carry?
FM2/FM3 flatness compliance, ESD qualification for anti-static environments, and institutional references across Tier-1 clients.
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Do you take projects outside Ghana?
For existing institutional clients deploying across West Africa, yes — by referral and after evaluating project conditions.